THE RITUAL™ — FREQUENTLY ASKED QUESTIONS

About The Product

What does The Ritual™ filter out?

The Ritual™ is designed to reduce chlorine and harsh mineral contaminants that strip your skin barrier and dull your hair with every shower. It works at the source — before water ever touches your skin.

 

Who designed The Ritual™?

The Ritual™ was designed by Britt LeBlang, a licensed esthetician with over a decade of experience. After watching clients spend thousands on skincare with disappointing results, she traced the problem back to their water — and built the solution.

 

Will it fit my shower?

Yes. The Ritual™ fits any standard shower arm in minutes — no plumber, no tools needed. Just twist on and experience the difference.

 

How often do I need to replace the filter?

We recommend replacing your AutoRitual™ filter every 90 days for optimal performance. Your first filter is included free with every showerhead purchase.

 

What water pressure can I expect?

Full, spa-level pressure. The Ritual™ never compromises water pressure for filtration. You get both.

 

Will I notice a difference right away?

Most customers notice a difference in how their skin and hair feel within the first few showers. Softer skin, less irritation, and hair that your stylist will notice.

 

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Orders & Shipping

 

How much does shipping cost?

We offer free shipping on all US orders.

 

How long does shipping take?

Orders ship within 1-3 business days. US delivery typically takes 3-7 days from shipment.

 

How do I track my order?

Your tracking number will be emailed to you 2-3 days after your order is placed. You can track your order at any time using the link in your confirmation email.

 

Can I change or cancel my order?

Changes and cancellations can be requested within 24 hours of placing your order by emailing support@cloakandsage.com. We cannot modify orders that have already shipped.

 

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely satisfied, contact us at support@cloakandsage.com and we'll make it right.

 

Something arrived wrong or damaged — what do I do?

We're so sorry. Email us at support@cloakandsage.com with a photo and your order number and we'll resolve it within 24 hours.