Processing Time

All orders are processed within 1–3 business days. Please note that some orders may require additional processing time of up to 5–7 business days depending on product availability and fulfillment location. You will receive an email confirmation with tracking information once your order has shipped. Orders are not processed or shipped on weekends or holidays.

 

Shipping & Delivery

We currently ship to the United States only. Estimated delivery time is 7–14 business days after your order has been processed and shipped. Most orders arrive sooner, but please allow up to 14 business days before contacting us about a delayed shipment.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other circumstances outside our control. Deliveries are typically made Monday through Friday between 8:00am – 6:30pm.

 

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number. You can use this number to track your package directly through the carrier's website. Please allow up to 2 business days for tracking information to update after your shipping confirmation email is sent.

If you have trouble locating your tracking information, contact us at support@cloakandsage.com and we'll help right away.

 

Lost or Damaged Orders

We stand behind every order. If your package arrives damaged or is lost in transit, contact us at support@cloakandsage.com within 5 days of your expected delivery date and we will make it right.

 

Free Shipping

We offer free shipping on all orders over $75.

 

Questions?

We're here Monday–Friday, 8am–5pm PST.
Email: support@cloakandsage.com
Phone: (442) 777-3656