Refund policy
RETURNS & EXCHANGES
Your satisfaction is everything to us. If The Ritual™ isn't right for you, we're here to make it easy.
We offer a 30-day return window from the date of delivery. We stand behind our product — so if you've tried it and it isn't delivering the results you expected, you're still eligible to return it within the 30-day window. Your experience matters more to us than an unopened box.
To be eligible for a return, your item must be returned within 30 days of delivery, in a condition that reflects reasonable use. Excessive damage or missing components may affect your eligibility.
To initiate a return, contact us at support@cloakandsage.com with your name, order number, and reason for return. No RMA number required. Once approved, a return address will be provided along with next steps.
Please note: return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a trackable shipping service for orders over $75, as we cannot guarantee receipt of untracked packages.
If a package is refused or returned to sender, any applicable return shipping fees will be deducted from your refund.
REFUNDS
Once your return is received and inspected, you will be notified of approval or denial within 7–14 business days. If approved, your refund will be issued to your original payment method within 3–5 business days.
If you don't see your refund after 5 business days, check your spam folder first — then contact us at support@cloakandsage.com and we'll verify the status right away.
DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us at support@cloakandsage.com within 5 days of delivery with photos of the item and packaging. We'll make it right immediately.
MISSING ITEMS
If something is missing from your order, contact us within 5 days of delivery. Please include a photo of your packing slip, all received contents, and your shipping label so we can resolve it quickly.
EXCHANGES
The fastest way to exchange an item is to return the original and place a new order once your return is approved.
NON-RETURNABLE ITEMS
Sale items and gift cards are final sale and not eligible for return or refund.
Replacement orders: if you received a replacement item and wish to return, both the original and replacement must be returned to receive a refund.
QUESTIONS?
We're here Monday–Friday, 8am–5pm PST.
Email: support@cloakandsage.com
Phone: (442) 777-3656